3 Italia Rings in Billing Changes with Progress Software
NICE, France--(BUSINESS WIRE)--May. 7, 2009--
Progress
Software Corporation (NASDAQ: PRGS), a global provider of
event-driven and open application infrastructure software used to
develop, deploy, integrate and manage business applications, today
announced that 3 Italia, the leading 3G provider in
Italy, has chosen
the
Progress®
Apama®
Complex Event Processing (CEP) platform to provide real-time
visibility and operational responsiveness into its service and billing
process.
The Apama CEP solution allows 3 Italia to proactively monitor
business events in its convergent billing and network systems in
real-time. This enables them to have a holistic, customer-centric view
of how their services are operating. Problems are anticipated and
corrected before services and customer satisfaction are impacted
minimizing revenue loss. Apama CEP is the only solution that responds to
business events based on what should occur instead of what should have
occurred. It is a major breakthrough in managing business events.
3 Italia is one of the first telecommunication providers in Europe to
implement convergent billing, providing a single charging system for
pre- and post-paid services of voice, video, SMS and data. The billing
system handles large amounts of data from multiple gateways. All the
data is converged into a single system that reconciles service requests
with customers’ current account balances. Apama dashboards are used by
Business Operations users to ensure this reconciliation occurs
correctly, within the timeframes expected by the network and by its
customers. In total, several hundred key performance indicators are
calculated, correlated and analysed in real-time with the results
presented on dashboards personalised to the users responsible for
managing various services.
“It’s not good enough to find out that problems have occurred after the
fact. In today’s climate, optimizing current systems to stay competitive
and make sure that the business is as operationally responsive as
possible has never been more important,” said Dr. Giles Nelson, Senior
Director, Apama Strategy, Progress Software.
3 Italia also plans to introduce the Apama product to monitor, analyze
and act on other business processes such as ATM top-ups, execution of
marketing programs and customer service level agreements.
About Progress Software Corporation
Progress Software Corporation (NASDAQ: PRGS) provides application
infrastructure software for the development, deployment, integration and
management of business applications. Our goal is to maximize the
benefits of information technology while minimizing its complexity and
total cost of ownership. Progress can be reached at www.progress.com
or +1-781-280-4000.
Apama and Progress are trademarks or registered trademarks of Progress
Software Corporation or one of its affiliates or subsidiaries in the
U.S. and other countries. Any other trademarks contained herein are the
property of their respective owners.
Source: Progress Software Corporation
Progress Software Corporation
Rachel Harnden, (44) 7785 285551
rharnden@progress.com
or
OCTANE
PR
Laura Gillen, (44) 207 802 2662
progress@octanepr.com
