Companies stuck in Operational Responsiveness 'slow lane'
BEDFORD, Mass.--(BUSINESS WIRE)--Oct. 6, 2009--
Research from
Progress
Software Corporation (NASDAQ: PRGS), a leading software provider
that enables enterprises to be operationally responsive, has found that
72% of organizations say their business processes take too long and need
to be shortened.
The study, carried out by research specialists Vanson Bourne, which
questioned 400 large companies across the USA and Western Europe, asked
respondents about the tools and processes in place to support
operational responsiveness and the ability to make real-time decisions.
Findings showed that a large proportion of businesses still feel they
have some way to go before they are able to respond to market or
customer changes quickly enough to be competitive.
“The quest for faster operational responsiveness is becoming more urgent
now external factors such as social networking have boosted speed of
response,” said Dr. Giles Nelson, senior director of strategy, Apama
division of Progress Software. “If organizations can’t keep up with the
pace of customer feedback, they will find themselves exposed to
competitive threats.”
On average, 22% of survey respondents in the US admitted that by the
time they see a change or trend in one of their processes they have
missed the opportunity to react to it. 54% said there are information
gaps in decision-making.
As a result, 94% of companies globally think access to real-time data is
important to them and 82% are planning on investing in real-time
technology by the middle of 2010 in the hope of speeding up internal
processes.
“Bad news now travels very quickly. Companies need to ensure they’re not
stuck in the slow lane when it comes to a response to customer issues.
The overwhelming majority of people we spoke to recognize the importance
of responding quickly to customers and to be much more responsive to
changes in market conditions. Unfortunately, in most cases at present
the process and information reporting infrastructure can’t match that
vision. Business
Event Processing is becoming the way of dealing with this
decision-making lag,” continued Dr. Nelson.
About Progress Software Corporation
Progress Software Corporation (NASDAQ: PRGS) is a global software
company that enables enterprises to be operationally responsive to
changing conditions and customer interactions as they occur – to
capitalize on new opportunities, drive greater efficiencies and reduce
risk. The company offers a comprehensive portfolio of best-in-class
infrastructure software spanning event-driven visibility and real-time
response, open integration, data access and integration, and application
development and deployment – all supporting on-premises and SaaS/Cloud
deployments. Progress maximizes the benefits of operational
responsiveness while minimizing IT complexity and total cost of
ownership. Progress can be reached at www.progress.com
or +1-781-280-4000.
Progress is a trademark or registered trademark of Progress Software
Corporation and/or its subsidiaries or affiliates in the U.S. and other
countries. Any other trademarks contained herein are the property of
their respective owners.
Source: Progress Software Corporation
Progress Software
Lisa Coulouris, +1-781-280-4995
lcoulour@progress.com
or
LEWIS
PR
Melissa Schulz, +1-212-824-2676
melissas@lewispr.com
