Findings show Salesforce is more mission-critical than ever before, but lack of integration impacts overall performance significantly
"While Salesforce remains as integral as ever, this survey digs deep
into the key challenges involved in continuing to make the most of this
critical platform," said
Key findings from the survey include:
- Salesforce is More Mission-Critical than Ever Before: Survey responses indicate that Salesforce integrations are spidering into a surprising variety of applications throughout the enterprise, including support systems (46%), ERP, lead generation, marketing, shipping, licensing applications and more. Legacy applications account for 38 percent of all integrations. And, 12 percent of businesses surveyed have more than 10 applications and data sources connected to Salesforce currently.
- Mission-Critical, Lack of Data Integration is Impacting Performance: Fifty-four percent (54%) of respondents indicated that application and data source integration is their most pressing challenge due to challenges around on-premise applications (48%), legacy applications (47%), connectivity (40%) and shared data sources (37%). Sixty-three percent (63%) stated integration difficulties result in slower Salesforce performance.
- Innumerable Benefits Reign Supreme: Despite current challenges, the benefits of Salesforce are plentiful, ranging from ease-of-use to cost effectiveness to competitive advantage. Fifty-six percent (56%) of respondents said Salesforce is intuitive and easy-to-use. In addition, 48 percent said, despite access to real-time data and analysis, Salesforce still increased the effectiveness of their sales teams.
Survey respondents included more than 200 users, professionals and
administrators currently using or managing Salesforce. Participants
spanned industries including technology (22%), manufacturing (18%),
financial services (13%), services (11%) and healthcare (10%), with the
remaining respondents in telecom, government, retail, utilities,
education, non-profit and transportation. Job titles ranged from
Corporate IT, sales, product and general management,
manufacturing/production, finance/accounting and marketing. Eighty-two
percent (82%) of respondents were based in
The Progress Data Connectivity and Integration business unit offers unique data connectivity solutions for enterprises needing to better manage and integrate data across relational, Big Data and cloud data sources. With proven, high-performance connectivity despite demanding data migration, integration and management scenarios, Progress® data connectivity solutions are used by more than 10,000 global enterprises in 160+ countries, including 96 of the Fortune 100.
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Progress (NASDAQ:
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deployment and management of business applications on-premise or in the
cloud, on any platform or device, to any data source, with enhanced
performance, minimal IT complexity and low total cost of ownership.
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Source: Progress
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